Refund Policy

This Refund Policy applies to all subscriptions and payments made through the Pink Narwhal platform ("Service"). By subscribing to a paid plan, you agree to this policy.

1. All Sales Are Final

All subscription payments are non-refundable. When you subscribe to a paid plan, you are billed in advance for the billing period you have selected (monthly or annually). We do not offer refunds or credits for:

• Partial billing periods
• Unused time remaining on your subscription
• Downgrade from a higher-tier plan to a lower-tier plan
• Periods where you did not use the Service
• Dissatisfaction with the Service

2. Cancellation

You may cancel your subscription at any time. When you cancel:

• Your subscription remains active until the end of your current billing period.
• You will not be charged for the next billing cycle.
• No partial refund will be issued for the remaining time in your current billing period.

We recommend cancelling well before your next billing date if you do not wish to continue using the Service.

3. Annual Subscriptions

Annual subscriptions are billed as a single upfront payment for the full year. By choosing an annual plan, you commit to the full billing period. Annual subscriptions are non-refundable, including if you wish to cancel before the year ends. Your access will continue until the end of the annual billing period.

4. EU & UK Statutory Cooling-Off Period

If you are a consumer in the European Economic Area (EEA) or the United Kingdom (UK), you have a statutory 14-day right of withdrawal under the Consumer Rights Directive (EU) and the Consumer Contracts Regulations 2013 (UK).

However, by using the Service immediately upon purchase, you expressly consent to the digital content being provided before the cooling-off period expires and acknowledge that you lose your right of withdrawal once the Service has been accessed or used.

If you have subscribed but have not accessed or used the Service in any way, you may request a full refund within 14 days of purchase by contacting us.

5. Exceptional Circumstances

We may, at our sole discretion, consider refund requests in the following exceptional circumstances:

• You were charged in error (e.g. duplicate payment or billing system malfunction).
• A prolonged, unresolved service outage that materially prevented you from using the Service for a significant portion of your billing period.

Exceptional circumstance refunds are evaluated on a case-by-case basis and are not guaranteed. To request a review, please contact us with details of the issue.

6. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider instead of contacting us first, we reserve the right to suspend or permanently terminate your account. We encourage you to contact us to resolve any billing concerns before disputing a charge.

7. How to Request a Refund

If you believe you qualify for a refund under this policy, please contact us and include:

• The email address associated with your account
• Your subscription plan and billing date
• The reason for your refund request

We will review your request and respond within 10 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.